How to Contact Support




Technical Support Hours

Mon 8:00 AM – 5:00 PM ET.

Tue 8:00 AM – 5:00 PM ET.

Wed 8:00 AM – 5:00 PM ET.

Thu 8:00 AM – 5:00 PM ET.

Fri 8:00 AM – 5:00 PM ET.





We are here to help

PhyleTec prides itself on having the best customer service and IT support in the industry. At PhyleTec, we know that lost production minutes mean lost money, that’s why we typically respond and begin to resolve your issues within fifteen minutes.

Before You Call

  • When calling for technical support, make sure you have the unit on-hand, and that it contains a fresh battery. Many issues can be directly attributed to a weak battery.
  • When contacting IT support through e-mail, please include as much information about your problem as possible so that we can expedite your request.

Complete the Support Request Form Below

Tell us about your problemclear